Terms and Conditions

These are the Terms & Conditions that apply to Locksmith Journal Limited (the “Host”) and clients (the “Delegate”) that attend events produced and presented by the Host.


All bookings made prior to the conference must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional. Bookings received less than (2) two weeks before the conference date can only be paid by credit card.


Discount codes are offered on a first come first served basis and at the discretion of the Host. Discount rates are based on the category the delegate falls into. Discounts will be applied from the use of the correct code and are subject to checks made by the Host after the registration.


Our cancellation policy allows for a refund, less a 20% administrative charge, for cancellations received in writing at least six (6) weeks prior to the first event date. No refunds will be made after this date. Substitutions may be made up to 72 hours prior to the first event date. If a registered delegate does not cancel and fails to attend the conference, this will be treated as a cancellation and no refund or credit will be issued

Adjustment of Registration Fees

After a delegate’s registration is completed, the Host reserves the right to review the information provided by the delegate and adjust the registration ticket type and fee if it is found that the information provided by the delegate has been misrepresented, false or incorrect. Any adjustment to fees will be charged directly to the payment method on file.


Views expressed by speakers are their own. The Host cannot accept liability for advice given, or views expressed, by any speaker at the conference or in any material provided to delegates. The Host may use the speaker’s name and presentation materials for promoting attendance at the conference. Presentations and papers including all associated artwork and illustrations will not be returned unless specifically requested by the author. The papers must be objective and completely free of advertising and commercialism. The host may audio and/or video tape the speaker’s session and the recording may be reproduced and sold as part of the overall conference materials. The Host may reproduce copies of the speaker’s presentation (eg. PowerPoint slides or supporting handouts) on paper and/or electronically and these may be sold as part of the overall hand-out materials during the conference and after the event. Any acknowledgement regarding Copyright or support should be included at the end of the abstract/presentation, as these will be distributed to the conference delegates. Speakers who do not wish to give permission for the above terms and conditions should contact the events team before the commencement of the conference.

Data Protection and GDPR

By submitting registration details, delegates agree to allow the Host and companies associated with the conference to contact them regarding their services. Delegates who do not wish to receive such communications please contact the events team on 01226 321450. The contact details of registered delegates will be placed on the attendee list which will be passed to sponsoring companies for them to see who is at the conference for the purpose of networking and meetings. Delegates who do not wish to be included on this list should advise the Host at the time of booking.

Websites and Links

The conference and associated websites of the Host may link to other websites and networking tools provided for the convenience of the users. The contents of these websites are maintained by their owners, for which the Host takes no responsibility. Neither can responsibility be taken for contents of any website linking to this website.


It is the responsibility of the attendee to arrange appropriate insurance cover in connection with their attendance at the conference. The Host cannot be held liable for any loss, liability or damage to personal property.

Photographs, Publicity Material, Radio and Television and Print Media

The Host reserves the sole right to use any photographs, recordings, electronic images or publicity material received by or obtained by The Host in the course of the event, for whatever use deemed proper by the Host. The Host has the exclusive right to include photographic, video and other visual portrayals of Attendees, Sponsors, Exhibitors and their Exhibits including its contents, in any pictorial medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity and otherwise, without compensation to the Delegate, Sponsor or Exhibitor, and all rights titled and interest bearing (including all worldwide copyrights therein) will be the Host’s sole property, free of any claims of Delegate, Exhibitor or Sponsor or any persons deriving any rights or interest from the Delegate, Exhibitor or Sponsor.

Hotel, Meetings and Hospitality Functions

The Delegate agrees that it will not, nor will its employees or representatives conduct any type of function in the Facility or any participating hotel’s meeting rooms, public areas, hospitality suites or suites during Show hours without the prior written consent of the Host. The Host reserves the right to collect a commission from the hotel for rooms booked by delegates.

Visa Requirements / Invitation Letter

It is the delegate’s sole responsibility to take care of visa requirements.  If you require an entry visa, you must allow sufficient time for the visa application procedure.  Your registration details might be shared with the immigration authorities to assist in the immigration process. However, the Host will not contact embassies and consulates on your behalf. To receive an invitation letter for the Conference, you must first register and pay the registration fees in full. To request an invitation letter, please contact the events team on 01226 321450.


The Host-issued credentials are the sole property of the Conference Organizer and must be surrendered upon demand to the Host’s representatives.  The Host-issued credentials must be prominently displayed while at the conference or designated off-site activities.  False certification of an individual as a delegate or exhibitor’s representative, misuse of an delegate badge, or any other method or device used to assist unauthorized personnel to gain admittance to the conference and/or exhibit floor, will be just cause for expelling the delegate and his representative(s) from the conference and/or banning them from future entrance into the conference.  This would also warrant the removal of the exhibitor’s booth from the floor without obligation on the part of the Host for refund of any fees.  The delegate, exhibitor, his/her employees and agents, and anyone claiming to be in the conference through the delegate, waives any rights or claims for damages arising out of the enforcement of this rule.


In its sole discretion and without refund, he Host reserves the right to refuse admittance to or expel from the conference anyone that it determines is behaving in a manner that could be disruptive to the conference or any other attendee.


The Host may at any time, with or without giving notice, in its absolute discretion and without giving any reason, change, cancel or postpone the conference, change its venue or any of the other published particulars, or withdraw any invitation to attend. In any case, neither the Host nor any of its officers, employees, agents, members or representatives shall be liable for any loss, liability, damage or expense suffered or incurred by any person, nor will they return any money paid to them in connection with the conference unless they are satisfied not only that the money in question remains under their control, but also that the person who paid it has been unfairly prejudiced, about which the decision shall be in their sole and unfettered discretion and, when announced, final and conclusive.

Force Majeure

The Host shall not be held responsible for any delay or failure in performance of its obligations hereunder to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, the availability of the Venue or other similar causes beyond its reasonable control and without the fault or negligence of the Host or its subcontractors.  For one or more of such reasons, the Host may postpone, reschedule or cancel the event without liability on the part of the Host.  In the event the conference cannot be held or is postponed pursuant to this section, the Host shall not be liable to delegates for any damages, costs, or losses incurred, such as transportation costs, accommodations costs, or financial losses.  The Host will review refund and/or fee transfer requests, submitted in writing, for approval on a situational basis.